Cancellation and Refund Policy

We have a No-return policy

In case the product sent is incorrect

To start a return, you can contact us at care@oliviabeauty.in. Please note that returns will need to be sent to the following address: Giza Marketing Pvt Ld. 1st Floor, Office no - 1,2,3, Amboli Naka, SV road, Andheri west, Near Andheri Faatak, besides corporation bank, Mumbai - 400058, Maharashtra India

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at care@oliviabeauty.in.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 2 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 3 business days have passed since we’ve approved your return, please contact us at care@oliviabeauty.in